Privacy Policy
At Newaxis Cloud Tech Private Ltd., we respect your privacy and are committed to protecting your personal data.
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Information We Collect
- Business contact details (name, phone number, email, company name).
- Billing and payment information.
- Call and message usage data (logs, delivery reports, call duration, etc.) necessary to provide services.
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How We Use Information
- To deliver and manage our voice and messaging services.
- To provide support, troubleshooting, and improve service quality.
- For billing, invoicing, and compliance with regulations.
- For sending service-related updates and necessary communications.
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Data Protection
- We use industry-standard encryption and security measures to protect your data.
- Data is stored only as long as necessary for providing services and meeting legal requirements.
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Sharing of Information
- We do not sell or rent your personal information.
- Information may be shared with telecom operators, regulators, or third-party service providers only to deliver services or meet legalobligations.
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Your Rights
- You can request access, correction, or deletion of your personal data.
- You may opt out of non-essential communications.
Refund Policy
At Newaxis Cloud Tech Private Ltd., customer satisfaction is important to us. However, due to the nature of digital communication services, certain restrictions apply.
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Non-Refundable Services
- Payments made for prepaid credits, messaging packs, or subscription fees are generally non-refundable once services are activated.
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Eligible Refunds
- Double/duplicate payments due to technical errors.
- Services not delivered due to a verified fault at Newaxis Cloud Tech Private Ltd.’ end.
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Refund Process
- Refund requests must be raised within 7 working days of the transaction.
- Approved refunds will be processed to the original payment method within 10–15 business days.
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No Refunds For
- Misuse of services or violation of terms.
- Unused credits due to non-usage.
- Service interruptions caused by third-party providers (telecom/internet).